“Since the early 1990S. Australlans have witnessed a progressive revolution in customer service ethos across both B-C. B-B and Government-c channels. we’ve moved away from the old world customer indifference model to a new found enthusiasm for the
customer experience, with more and more organisations wearing their Net Promoter Scores as a badge of honour in the customer service stakes.
While this is arguably a good thing over the years the margin pendulum has swung a ittle too tar in the direction of thne customer. Take Back Your Margin! is a timely wake-up call to anyone in business. After reading Paul’s book. you will be emboldened and empowered to pursue fair value for your products and services, in a way that engenders respect and trust.”
“Through his approach and insights, both sides were able to deliver the value that their respective companies demanded. A more connected and better-articulated relationship was built—laying the foundation for a more robust global alliance.
As a highly experienced procurement expert who has worked globally in the FMCG environment, I can recommend Paul’s innovative approach for unlocking sources of untapped value for both sides of the negotiation table. Take Back Your Margin is a must-read for buyers and sellers in any B2B context.”
Global Category Director, SABMiller Procurement
“Paul has just completed a six-month program working with our Sales, Operations and Finance team with a primary focus of knowing the cost to serve our customers in an effort to improve our margins.
Working with all levels within our business from Field technicians through to Senior management, Paul was able to engage with the entire team to use simple processes and tools for initial assessment and periodic validation throughout the term of a contract.
The process has uncovered significant gaps within our processes which offer opportunity to recover eroded margins and reduce exposure. Additionally, the process and teachings has helped improve team unity, open communication and to give all participants a voice.”
Managing Director, ECOTECH Pty Ltd
“My company engaged Paul Allen and his company Margin Partners in mid-2019 at a key period of change within one of our business units. The business was working through a very turbulent period of change in terms of competitiveness, personnel, vision and ‘go-to-market strategy’. As a leadership group we were on a journey to take the business from a historically top-line sales focus to a more gross-margin focused approach. In particular we had one major customer that was especially problematic for and we knew there were significant margin improvement opportunities.Paul Allen approached us at a very timely moment and when he presented immediately impressed us with his enthusiasm, practical experience, hands-on style and simplicity of message. Put simply he believed in what he was saying and had the results to back it up. We were intrigued and thought that a different voice in our business could help take the team on the journey.We engaged Paul on the specific customer project, but it really was much more than that in taking a cross-functional team on a shared quest to generally improve business margins. Quite quickly as the project commenced it became very apparent that we had capable people that wanted to make a difference, but were operating in functional silos with little collaboration and cohesiveness which was driving much frustration. Paul’s approach was for the team to collaborate collectively in finding the optimal margin improvement opportunities for the business and then to work efficiently together to deliver them.In summary the project was a great success and Paul’s influence has had a massive cultural effect on our business. The teams can see the tangible results of working collaboratively, it is a happier business and margin is now at the forefront of all of our thinking. Thanks for your help Paul!”
National Sales & Marketing Manager, Oji Fibre Solutions
“Paul’s topic was spot on for members, whether B2B or B2C and NFP. Universal message for any SME or larger organisation. Well delivered, good breakout group work and member engagement. Paul has great style and a very professional presentation. Including the member case study added greatly to the relevance in the minds of members. You are a great addition to our speaker stable and will be in big demand.”
Group Chairman, The Executive Connection
“Over many years I’ve witnessed Paul create value across multiple sectors. He dives deep into organisations to capture the voice and insights of staff operating at the frontline of customer engagement.
Paul’s key strength is his adeptness at distilling the ‘complex’ into focused recommendations and ultimately great outcomes for his clients. He has the ability to develop a unique and compelling ‘cut through’ message.”
Chairman, Aurrum Aged Care & Home Consortium
“Margin erosion continues to be a key challenge for family businesses as they gain scale and engage with large corporate customers.
Take Back Your Margin offers powerful insights for all FBA Members and highlights how they can guard against the costly issue of margin erosion, whilst keeping their client relationships intact.”
CEO, Family Business Australia
“True innovation in efficiency is not gained through the systemisation of innovation. As in all human endeavours, innovation occurs by a meeting of minds. It starts in its simplest form with one person deciding to search for a way to do things differently. They build a coalition to problem solve and then persuade and activate for change. It is a very simple human behaviour that is hard to replicate in a system. At its core are coffee, whiteboards, and communication.
The person who taught me this was Paul Allen. I first met Paul 15 years ago. I remember less about the content of our first meeting and more about his style and energy, as well as his insight and clarity as a communicator. I have been lucky enough to be a spectator to his stellar career, achieving results that for most are unattainable. The volume of work he has done in distilling his experience into easily consumable information that can be readily implemented is testament to both his expertise and insights. His ideas and techniques are real, simple and they work. I implore you to read this book, implement what he suggests and drive better value through your organisation.”
Director, PeopleScape Pty Ltd
“I had the pleasure of engaging Paul for running a workshop with our leadership groups at TEC for CEO’s and C suite executives to identify areas to improve their business by improving the engagement and contract management with key customers. Both groups had some real breakthrough moments on discovery of margin given away that could be reclaimed and new areas of potential up sell. The workshops were highly interactive, fun and practical with real takeaways for participants to improve their bottom and top line immediately. I highly recommend Paul to any business looking to improve margin with their key accounts.”
Director and investment advisor
“Paul’s book “Take Back your Margin” is a call to arms for suppliers across all sectors … his 9 “accelerators framework” will empower business owners to rethink how customer profitability can be proactively managed. I recently witnessed a company’s gross margin erode from 39% to 13.5% over 36 (without the management team being aware of this erosion!) and couldn’t help but think how valuable “Take Back your Margin” would have been to prevent this situation. I highly recommend Paul’s book as a practical guideline for B2B suppliers to regain profit margins. ”
Chief Operating Officer, Circa Group Pty Ltd
“I engaged Paul to help our business improve efficiency, define responsibilities and drive accountabilities across our diverse administration structure. His performance to date is outstanding!
Paul is very driven with a sense of purpose and professionalism. He engages employees quickly and has a clear plan which captures core themes and concerns right away and streamlines their complexity.”
General Manager, Veolia
Director of Industry Affairs, Australia Food & Grocery Council
Plant Manager, Downer EDI