Case Studies
Examples of how Margin Erosion was found
and fixed

$600K OF CUSTOMER LEAKAGE – CUSTOMER COMPLIANCE

With four weeks remaining in a Financial year, the Planning team “discovers” a $2m aged-stock holding…

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$260K OF DEMURRAGE LEAKAGE – LOGISTICS – WINE SEGMENT

Staff reduction at Customer’s receiving sites (2) has led to 50 hours of weekly demurrage charges for a Supplier. At $100 per hour, the Supplier incurs $260k of annualthird party logistics expense…

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$480K OF SERVICE LEAKAGE – TECHNICAL SERVICES – FOOD SEGMENT

A Technical Support employee travels 250 km’s one day per week for 4 years to “service” a regionalCustomer. Commercial Leads (Supplier & Customer) were completely unaware…

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970K OF TEMPORARY LABOUR LEAKAGE – TEMPORARY LABOUR – BEER SEGMENT

A Supplier facing hostile quality claims from a Customer spends $970k on interim labour to manually check every Pallet strap position…

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$624K OF DELIVERY LEAKAGE – LOGISTICS – BEER SEGMENT

The Logistics function of a Packaging Supplier finds itself pressured to meet changes to a Customer Finite Schedule, with less than 3 hours notice, at least 12 times per week. Each change causes $1k of disruption cost, worth $624k per annum…

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Industry Leaders

Explore how leaders ‘move the dial’, balance business
performance and mitigate Margin Erosion.

A GOOD WORKDAY AT CREATIVE ACTIVATION

Dale Horrobin talks about his “good day’s” at Creative Activiation.
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A GOOD WORKDAY AT KEEPCUP

Abigail Forsyth discussed her “good day” at KeepCup.
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A GOOD DAY AT MATON GUITARS

David Steedman discussed his “good day” at Maton Guitars
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