In 2017 a Gallup survey conducted with 30,000 participants in the United States found that, on average, 87% of workers are “not engaged.”

This is bad news considering that the same survey reported that highly engaged workforces outperformed their peers by 147%.

In research done on a similar sample size to the Gallup survey, the Harvard Business Review found that the number one driver for staff to experience a “good day at work” was the feeling of “making progress” or “moving the dial.”

Moving the dial is hard to do if staff members don’t know which dials to move, and yet lining up what is required can be so very simple.

Explaining customer obligations to staff is a key part of this. Explaining what “good” looks like to every supplier function enables staff to experience more good days, and that’s great for your business.