How We Help

7 steps to resolving Value Leakage

Find

1. Benchmark by function, what the contracted Service Experience ‘should be’

2. Compare by function, the ‘actual’ Service Experience being provided

Value

3. Calculate the commercial cost or gain of variances

4. Qualify the relationship impact of all variances

Fix

5. Plan a staged recovery by value

6. Negotiate the recovery

7. Introduce preventative measures