How we help

How We Help

7 steps to resolving Value Leakage




1. Benchmark by function, what the contracted Service Experience ‘should be’

2. Compare by function, the ‘actual’ Service Experience being provided




3. Calculate the commercial cost or gain of variances

4. Qualify the relationship impact of all variances




5. Plan a staged recovery by value

6. Negotiate the recovery

7. Introduce preventative measures